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Frequently Asked Questions
Find answers to all your questions about Cibus, the management software for nutritionists.
General Questions
What is Cibus?
Who is Cibus for?
What devices does Cibus support?
Do I need to install anything?
Can I try Cibus for free?
How much does Cibus cost?
Is there a patient limit?
Can I cancel anytime?
Do you offer first-year discounts?
Is support available multilingua?
Features
What does patient management include?
Can I create custom diets?
How does the appointment calendar work?
What is the custom mobile app?
Can patients book online?
How do automatic reminders work?
Can I send messages to patients?
Can I manage multiple practices?
Can I create reports and statistics?
Does the app include a food diary?
Can I attach documents to patient records?
Can I customize anamnesis forms?
Does Cibus include a food database?
Can I calculate nutritional requirements?
Can I create standard protocols?
Security and Privacy
Is Cibus GDPR compliant?
Where is data stored?
Who can access patient data?
What happens if I delete my account?
Are there automatic backups?
Can I export data?
Is the mobile app secure?
How do you handle privacy consents?
Can I limit collaborator access?
Do you log data accesses?
Mobile App
Does the mobile app have my logo?
On which platforms is the app available?
How long does it take to get the app customized?
Do patients need to pay to download the app?
How many patients can use the app?
What do patients see in the app?
Does the app work offline?
Can I send push notifications to patients?
Can patients pay through the app?
Can the app be updated?
Technical Aspects
Do I need an internet connection?
Which browsers are supported?
Can I use Cibus on tablets?
How does device synchronization work?
Does Cibus integrate with other software?
How fast is the loading?
Can I print documents from Cibus?
Does Cibus support video calls with patients?
How do you handle updates?
What happens if I have technical issues?
Setup and Onboarding
Is it difficult to start using Cibus?
Do you offer training?
Can I import patients from other software?
How long does initial setup take?
Do I need to set up the mobile app?
Is documentation available?
Can I customize the interface?
How do I invite patients to use the app?
Can I set up automatic emails?
Can I test before going live?
Pricing and Payments
Which payment methods are accepted?
Is billing monthly or annual?
Are there hidden costs?
What happens if I exceed the number of patients?
Can I change plans at any time?
Do you offer discounts for groups?
Is storage for documents included?
Can I get a refund?
Are invoices tax-deductible?
Do you offer plans for students or new graduates?
Comparison with Competitors
Why choose Cibus over Nutrium?
How does Cibus compare with Melarossa?
Is Cibus better than Excel for managing patients?
How much does Cibus cost compared to other software?
Does Cibus include more features than MyFitnessPal?
Can I switch from other software to Cibus?
Does Cibus have artificial intelligence?
Do other software offer fully branded apps?
Does Cibus work worldwide?
Can I try Cibus before leaving my current software?
Support and Assistance
How can I contact support?
Is support included?
Are tutorials available?
Can I request new features?
How quickly do you respond?
Is there a user community?
Do you organize events or webinars?
Can I have personalized consultations?
Is support available on weekends?
What happens in case of emergency?
Marketing and Practice Growth
Does Cibus help acquire new patients?
Can I share the app link with potential patients?
Does Cibus help with word-of-mouth?
Can I insert reviews and testimonials?
Does the app help with patient retention?
Can I create packages or programs?
Does Cibus include tools for email marketing?
Can I track where new patients come from?
Does the app improve online reviews?
Can I offer a free initial consultation through the app?
Contact Support
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